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 PLEASE NOTE A FAILURE TO FILL OUT A RETURN FORM OR LEAVE FORM OF RETURN REQUESTED (STORE CREDIT/REFUND) WILL AUTOMATICALLY BE PROCESSED AS A STORE CREDIT.

RETURN POLICY

US RETURNS
Merchandise must be postmarked for return within 21days of order date for all US orders.
Merchandise must be unworn and unwashed & free of any damages
Merchandise must have all tags (if applicable) including any Vendor hangtags, attached.
Any merchandise marked "Final Sale" cannot be returned.
Shoes must be returned in the original box without damage to the box or a 50% restocking fee will be accessed.
Hair accessories, undergarments, intimates, bralettes, belts, jewelry and bodysuits cannot be returned.
Items sent back worn or with makeup stains, deodorant stains, pet hair will be rejected or may be subject to a drycleaning per our discretion.
All returns must be accompanied by a completed return form enclosed in your package or can be printed out below.
We recommend tracking and insuring packages sent back for return, as we cannot be responsible for any lost/damaged return packages.
Any sent orders being returned instore at either location will be issued a STORE CREDIT ONLY. There will be no exceptions made. All pickup orders brought into the store for an exchange will only be issued a store credit or exchange if applicable. Stores are NOT authorized to issue refunds.
Any damages to an unworn item must be communicated to us within 72 hours of delivery via EMAIL only.  The item must be unaltered and the damage must be in the original condition sent.  Any attempts at altering or cleaning the item will make it void of any returns / exchanges.  Once an return authorization is processed, you must return the merchandise within the 21 days from order date to receive a full refund for the item. Please note if an item purchased is a FINAL SALE item, the item will be replaced. If a replacement cannot be made a refund will be issued if returned within 21 days from order date.
Items worn are void of all returns/refunds and cannot be returned or exchanged for any reason. 



INTERNATIONAL RETURNS
Please follow the instructions on the return form included in your package.
You must return your items to the address below within 21days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.


REFUNDS & PROCESSING

Refunds will be processed within approximately 21 business days after we receive your return, please check tracking information for delivery of your return package as we will only email you once your refund/credit has been completed.
Returns for store credit will be processed free of charge.
Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.
No refunds will be made on returns accepted past the 21 day mark.
Any orders refused or returned as UNCLAIMED will be charged a restocking fee of 15% and the items will be refunded at the current selling price.  Please note shipping fees will not be refunded.
Store Credit can only be used online at our website, www.shoplunab.com and will be issued in the form of a GIFTCARD via email.
Store credit never expires. Store credit is provided in U.S. Dollars.
Your use of the Store Credit constitutes your agreement to our Terms.
For more information about Store Credit, please contact Customer Care at hello@shoplunab.com
All returns must be sent to:

ATTN: RETURNS DEPT/ORDER #:
SHOPLUNAB
15180-82 TRANSISTOR LANE
HUNTINGTON BEACH, CA 92649

*if you agree to buy a FINAL SALE ITEM if the the item is received damaged- a REFUND will not be valid on the item if there is a replacement size available
*Please note any orders sent with FREE SHIPPING and 50% or more of the order is returned will be subject to the original shipping fee deducted from the total amount of the refund if you choose to have your order refunded.  If you select store credit, you will not be deducted the original free shipping fee and will receive the refund for the entire amount.