• Standard delivery includes Alaska, Hawaii, and U.S. territories. Packages arrive within 5-8 business days.
• All orders are processed within 2 business days from order date and shipped with shipping method selected.
• Any orders sent to APO addresses will not have a trackable service. It will take up to 30 days for the package to be delivered.
• Standard mail packages are not insured.

Orders may not be cancelled after 12 pm PST date of purchase. Any exceptions made will incur a 15% restocking fee.

PLEASE NOTE: Once a package is scanned as delivered by the postal service, we are no longer responsible for any missing packages. We will only insure coverage for lost or damaged packages in transit when Package Protection is purchased at checkout.

**ALL ORDERS PLACED DURING SALE EVENTS WILL REQUIRE AN ADDITIONAL 2-4 BUSINESS DAYS TO FULFILL BEFORE SHIPMENT

DURING SALES EVENT, YOU MAY RECEIVE A PRE-SHIPMENT NOTIFICATION BEFORE YOUR ORDER IS SHIPPED. PLEASE ALLOW THE ALLOTTED FULFILLMENT TIME IN ADDITION TO THE SHIPPING TRANSIT TIME SELECTED FOR YOUR ORDER.

Packages arrive in 2-5 business days. Please allow 2-3 business days for processing before receiving your shipment notification.

Orders may not be cancelled after 12 pm PST date of purchase. Any exceptions made will incur a 15% restocking fee.

**ALL ORDERS PLACED DURING SALE EVENTS WILL REQUIRE AN ADDITIONAL 2-4 BUSINESS DAYS TO FULFILL BEFORE SHIPMENT

• Priority mail delivery arrives within 2-3 business days (this does not include a processing time of two business days).
• All orders are processed within 2 business days from order date and shipped with shipping method selected.
• Delivery timeframe cannot be guaranteed. If you need your order by a specific date, express shipping is the only delivery method that guarantees a delivery date.
• Any orders sent to APO addresses with priority mail will take 15-21 days to be delivered. Trackable services are not available on APO addressed orders.

Orders may not be cancelled after 12 pm PST date of purchase. Any exceptions made will incur a 15% restocking fee.

**ALL ORDERS PLACED DURING SALE EVENTS WILL REQUIRE AN ADDITIONAL 2-4 BUSINESS DAYS TO FULFILL BEFORE SHIPMENT

DURING SALES EVENT, YOU MAY RECEIVE A PRE-SHIPMENT NOTIFICATION BEFORE YOUR ORDER IS SHIPPED. PLEASE ALLOW THE ALLOTTED FULFILLMENT TIME IN ADDITION TO THE SHIPPING TRANSIT TIME SELECTED FOR YOUR ORDER.

• Express shipping orders placed Monday through Friday, except for holidays, before 3:00 PM EST or 12:00 AM PST will usually arrive within 2-3 business days from the shipment date. We require 1 full business day from order date to process and fulfill your order. Your order ships next business day once fulfilled, and will require the alotted 2-3 business days for delivery.
• Orders placed Monday through Friday after 3:00 PM EST or 12:00 AM PST, or on weekends and holidays, will usually arrive within 3-4 business days from shipment date. We require 1 full business day from our order date to process and fulfill your order. Your order ships the next business day and will arrive within 2-3 business days.
• Please allow an additional business day for delivery any week in which there is an observed holiday.
• Express shipping is NOT available for Alaska, Hawaii, or U.S. territories.

Orders may not be cancelled after 12 pm PST date of purchase. Any exceptions made will incur a 15% restocking fee.

**ALL EXPRESS PACKAGES WILL REQUIRE SIGNATURE UPON DELIVERY

To estimate when a package will be delivered, the following points should be considered:

• Credit card authorization and address verification must be received prior to order processing. Process may take up to 48 hours from order placement.
• Please take weekends and holidays into consideration.
• We do not guarantee any delivery dates, all delivery timeframes are estimates ONLY

*PLEASE NOTE: Express Mail is the only delivery service with a guaranteed delivery date, and will require signature upon delivery. SHIPPING CANNOT BE REFUNDED IF THE PACKAGE DOES NOT ARRIVE BY THE ESTIMATED DELIVERY DATE.

As soon as your order has been processed and shipped, an email containing your tracking number from USPS will be sent to your email registered on our shopping site. If you do not receive a shipping confirmation email within 3 to 5 business from your order date, please do not hesitate to contact us

PLEASE NOTE: We cannot be responsible for items in the event that you are out of town and there is valid proof of delivery.

Once a package is scanned as delivered by the postal service, we are no longer responsible for any packages that go missing.

PLEASE NOTE: We cannot make any address changes when using PayPal checkout as they require we send it to the address entered upon checkout.

Once an order has shipped we cannot guarantee any updates to shipping address. We can only put in a request for a redirect.

Any other address changes will be subject to approval, as there must be verification that the shipping address requested corresponds to the information of the card holder.

If you have chosen IN-STORE pickup as your delivery method, please allow 4-5 business days (not including order date) for your order to be processed and made available at your selected location. We will email you once your order has been fulfilled and ready for pickup.

*PLEASE NOTE: orders may not be cancelled after 12 pm PST date of purchase. Any exceptions made will incur a 15% restocking fee.

Upon pickup of your order at the requested location, you must provide matching I.D. along with the card used at the time of your order. We cannot allow anyone but the purchaser to pickup the order.

If you wish to have someone else pickup your order, you must forward the original pickup confirmation email to popup@shoplunab.com. In the email, clearly state your name and who you are authorizing to pick up your order.

All pickup orders are held at the requested location for a maximum of 30 days from order date. If unclaimed, your order will be sent back to our fulfillment center until claimed.

Please email us at support@shoplunab.com, or contact us here to claim your order past 30 days.

After 30 days all product is restocked . You will be issued a store credit for your order with a 15% restocking fee. Once an order is claimed, an attempt will be made to fulfill the order again, any items unable to be filled will be issued a store credit with a restocking fee.

PLEASE NOTE: We only issue a store credit if we no longer have the item to fill your order. A store credit will not be issued for items still available in your order.

Costa Mesa

1945 Placentia Ave #G-1

Costa Mesa, CA 92627

Tuesday-Saturday

11 AM - 5PM

Note, First Class Airmail does not provide tracking information. If you would like to be able to track the progress of your delivery, please select either Priority Airmail or Express Mail services. Furthermore, Express Mail requires customer signature at delivery.

**WE DO NOT GUARANTEE ANY SHIPPING DELIVERY DATES. SHIPPING WILL NOT BE REFUNDED UNDER ANY CIRCUMSTANCE. IF AN INCORRECT ITEM, OR DAMAGED ITEM WAS SENT, A REPLACEMENT WILL BE ISSUED. IF YOU CHOOSE TO HAVE THE ITEM REFUNDED, SHIPPING WILL NOT BE INCLUDED IN THE REFUND.

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.

We are NOT responsible for any custom fees required to be paid once delivered. Please check with your postal service regarding any fees you may have to pay before placing your order. We will not refund any shipping charges if a package is sent back due to fees not being paid, or for any unclaimed packages.

You will be charged a 25% restocking fee for any items sent back due to non-payment of custom fees. If the package is sent back and received past the 21 day return policy, you will be issued a credit for use on your next order. We will not issue a refund for any orders received past the 21 day return policy.

All prices listed on our site are in U.S. dollars, and charged in U.S. dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match closely with the going exchange rates.

By placing an order with Luna B., you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Luna B. This also applies to any shipments that are refused by you at delivery.