Terms & Conditions
ShopLunaB.com accepts the following payment methods:
- American Express
- Pay Pal (online orders only)
- Giftcards (online gift cards cannot be used instore)
Your credit card will be charged immediately once your order is placed.
When you enter your credit card information on Shoplunab.com, it is safe and secure. Luna Boutique uses industry-standard protocol, SSL (Secure Sockets Layer) to encrypt and secure your information.
Please note any order that is placed under another card holder's name with a different bill to and ship to address may require up to 5 extra business days for processing. If the credit card processing company cannot verify the ship to recipient and address the order may be cancelled in full.
We do not adjust previous purchases to sale prices or promos once the original order has been placed.
An offer cannot be combined with any sales/discount codes. If a discount code is used the offer will not be granted. Promotional offers cannot be applied to any past purchases.
LOST OR DAMAGED PACKAGES:
You will be given an option at checkout to purchase insurance on your package. If you unselect the insurance option we will not be held liable to packages that are lost, damaged or stolen. If a claim needs to be filed for your package purchased with insurance you understand the claims process may take up to 14 days to be approved. Upto 45 day to be approved for all international orders.
Merchandise must be postmarked for return within 21days of order date for all US orders. Merchandise returned after the 21 return policy is subject to refusal or a 20-30% restocking fee dependent on our discretion.
Merchandise must be unworn and unwashed & free of any damages. Items returned with damages, stains or shown as worn will be subject to refusal.
Merchandise must have all tags (if applicable) including any Vendor hangtags, attached. Items returned without applicable hangtags will be subject to refusal.
Any merchandise marked "Final Sale" cannot be returned.
Hair accessories, undergarments, jewelry and bodysuits cannot be returned.
Items sent back worn or with makeup stains, deodorant stains, pet hair will be rejected and returned to sender or may be subject to a drycleaning per our discretion.
Shoes must be returned in the original box without damage to the box or a 50% restocking fee will be accessed.
If your return does not fit the criteria as stated above it will be REFUSED/RETURN TO SENDER to the address and sender listed on the package. We will not cover the cost of shipping for all returns sent back to the sender for failure to meet return criteria. The return package will be sent back via USPS third class mail which has no tracking or insurance.
If you send a return that does not meet the return criteria you are taking FULL responsibility for the package and its return status back to the sender and address listed on the package.
if you agree to buy a FINAL SALE ITEM if there the item is received damaged- a REFUND will not be valid on the item if there is a replacement size available
All returns must be accompanied by a completed return form enclosed in your package or can be printed out below. If a return is sent back without the proper return form filled out marking Store Credit or Refund, an assumption of store credit will be assumed.
We recommend tracking and insuring packages sent back for return, as we cannot be responsible for any lost/damaged return packages. If a return package is lost or stolen, you will be responsible for following the insurance claim.
All returns received, will be emailed notifying you of its acceptance within 48 hours of receiving. If you do not receive an email update, please check your tracking information. If it shows your package has been delivered and you have not been emailed by us, please email us.
Any sent orders being returned instore at either location will be issued a STORE CREDIT ONLY. There will be no exceptions made. All pickup orders brought into the store for an exchange will only be issued a store credit or exchange if applicable. Stores are NOT authorized to issue refunds.
Any damages to an item must be communicated to us within 72 hours of delivery via EMAIL only. Once an return authorization is processed, you must return the merchandise within the 21 days from order date to receive a full refund for the item. Please note if an item purchased is a FINAL SALE item, the item will be replaced. If a replacement cannot be made a refund will be issued if returned within 14 days from return date.
All above applicable policies apply to international orders.
Unfortunately we cannot refund duties, taxes or shipping charges.
REFUNDS & PROCESSING
Refunds will be processed within approximately 10 business days after we receive your return, please check tracking information for delivery of your return package as we will only email you once your refund/credit has been completed.
Returns for store credit will be processed free of charge.
Original shipping charges are non-refundable.
No refunds will be made on returns accepted past the 21 day mark.
Store Credit can only be used online at our website, www.shoplunab.com and will be issued in the form of a GIFTCARD via email.
Store credit never expires. Store credit is provided in U.S. Dollars.
Your use of the Store Credit constitutes your agreement to our Terms and conditions.
OUT OF STOCK ITEMS:
Any item that could not be fulfilled will automatically be refunded to the original form of payment. We cannot issue refunds to any other payment method or card. Please note if a GIFTCARD or PREPAID card was used please retain the card # for your reference as we will refund those if paid with as original payment method.
Orders once fulfilled cannot be cancelled without a 10-15% restocking fee. Orders fulfilled and cancelled after 7 business days will receive a store credit and cannot be cancelled for a refund of the order.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|